Privacy Policy for Oro Nineteen Jewellery

At Oro Nineteen Jewellery (“we,” “us,” or “our”), we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your data when you visit our website (oronineteen.com), interact with our services. We operate in compliance with applicable Canadian privacy laws, including the Personal Information Protection and Electronic Documents Act (PIPEDA), and other relevant regulations. By using our site, you consent to the practices described in this policy.

If you have questions about this Privacy Policy, please contact us at contact@oronineteen.com or by mail at 10456 Yonge St, Richmond Hill, ON L4C 3C4.

1. Information We Collect

We collect information to provide and improve our services, process orders, and communicate with you. The types of information we collect include:

  • Personal Information: This is information that identifies you as an individual, such as:
    • Name, email address, phone number when you send us a message.
  • Non-Personal Information: This is anonymous data that does not identify you, such as:
    • Browser type, IP address, device information, and browsing behavior (e.g., pages viewed, time spent on site).
    • Usage data from cookies and similar technologies (see Section 5 for details).
  • Information from Interactions: Details from customer inquiries, service requests (e.g., watch or jewellery repair), or trades (e.g., gold/silver valuation).

We do not collect sensitive information like racial or ethnic origin, political opinions, religious beliefs, or health data. We do not knowingly collect information from children under 13 years of age, in compliance with the Children’s Online Privacy Protection Act (COPPA).

2. How We Collect Information

We collect information in the following ways:

  • Directly from You: When you fill out forms, or contact us for services like engagement ring design or cash for gold.
  • Automatically: Through cookies, web beacons, and server logs when you visit our site.
  • From Third Parties: From analytics tools (e.g., Google Analytics) to process orders and improve our site.

3. How We Use Your Information

We use your information to:

  • Process Orders and Services: Fulfill purchases, handle repairs, trades, or custom designs (e.g., engagement rings).
  • Communicate: Send order confirmations, updates, or promotional emails (you can opt out at any time).
  • Improve Our Site: Analyze usage patterns to enhance user experience and product offerings.
  • Security and Fraud Prevention: Verify transactions and protect against unauthorized access.
  • Legal Compliance: Respond to legal requests or enforce our terms.

We will not use your information for unrelated purposes without your consent.

4. How We Share Your Information

We do not sell your personal information. We may share it with:

  • Service Providers: Third parties like payment processors (e.g., Stripe), shipping companies, or email services (e.g., Mailchimp) who assist with order fulfillment. These providers are contractually obligated to protect your data.
  • Business Partners: For joint promotions or services (e.g., gem certification labs like IGI or GEM LAB for purchases over $1000), with your consent.
  • Legal Requirements: If required by law, such as to comply with a court order or report suspected fraud.
  • Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the transaction.

We ensure all third parties adhere to strict privacy standards.

5. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience:

  • Essential Cookies: Necessary for site functionality.
  • Performance Cookies: Help us understand how visitors use the site (e.g., Google Analytics).
  • Marketing Cookies: Deliver relevant ads or track preferences.

You can manage cookies via your browser settings (e.g., Chrome: Settings > Privacy and Security > Cookies). Disabling cookies may limit site features. For more, see our Cookie Policy (link to be added).

6. Data Security

We implement reasonable security measures to protect your information, including encryption for sensitive data (e.g., SSL for payments) and access controls. However, no system is completely secure, so we cannot guarantee absolute protection. Report any suspected breaches to us immediately.

7. Your Rights and Choices

Under PIPEDA and similar laws, you have rights regarding your data:

  • Access: Request a copy of your personal information.
  • Correction: Update inaccurate data.
  • Deletion: Request removal (subject to legal obligations, e.g., transaction records).
  • Opt-Out: For unsubscribe from emails  please contact us.
  • Withdraw Consent: Stop processing your data for certain purposes.

To exercise these rights, email contact@oronineteen.com. We respond within 30 days.

8. Data Retention

We retain your information for as long as necessary for the purposes described (e.g., 7 years for transaction records per tax laws). After that, we securely delete or anonymize it.

9. International Transfers

If you are outside Canada, your data may be transferred to and processed in Canada. We ensure adequate protections for such transfers.

10. Changes to This Privacy Policy

We may update this policy to reflect changes in our practices. The updated version will be posted here with the new effective date. Continued use of the site after changes constitutes acceptance.

11. Contact Us

For questions or complaints, contact:

  • Hamid Tehrani, Owner
  • Oro Nineteen Jewellery
  • 10456 Yonge St, Richmond Hill, ON L4C 3C4
  • Phone: 905-237-8980
  • Email: contact@oronineteen.com

For privacy concerns in Canada, you can also contact the Office of the Privacy Commissioner of Canada.